Yahoo Mail Problems

Dear Yahoo,

Yahoo has been my front-end email client for 12 years. Is it time to change?

I use Yahoo as the front-end to manage my email. I have 12 years of history stored in folders within that client. But my email has been down for four days now. Even the Mail Options page won't load most of the time.

I can get my email through other means (my hosting service has a web-based client), so I'm only inconvenienced, not crippled. But seriously, this is supposed to be a professional service.

Your ads aren't broken, but my email is. Nothing on my end has changed. Nothing at my hosting service has changed.

Fix it, or lose a dedicated customer. Oh, and this blog entry will stay up as a permanent ad against your service.

   -- The Management --


David Keener By dkeener on Monday, May 06, 2013 at 07:30 PM EST

My email problems began on April 19th. Yahoo finally managed to resolve them today, May 6th. For 17 and a half days, I had to get my emails through an alternate web-based email client provided by my hosting service, WebFaction. I wonder what went wrong on their end? And I'm curious how many people were affected. How many people get their POP3 mail through a client like Yahoo because it makes it easier to integrate their email experience (I have 12 years of history stored in my Yahoo folders). I'm glad it's fixed, but I'm still terribly annoyed that this happened.

David Keener By Dave Roberts on Friday, May 31, 2013 at 06:34 AM EST

I'm sure there's a way to export the twelve years of history, should you want to leave Yahoo.

David Keener By dkeener on Sunday, June 02, 2013 at 04:23 PM EST

Yes, there probably is. But I don't really want to leave them, I just want them to fix their email features.

In the scheme of things, I probably represent a niche, i.e. - people who use Yahoo to manage remote email addresses. But it IS a service that they offer. And on their scale, even a niche can represent a lot of people.

Interestingly, the email started working properly again on or about May 19th. So, I had to scramble to handle my email in other ways for slightly under two weeks.

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